HOW TO ORDER
Ready to order? Place your order here.
Once you have submitted your order via Jotform, we will contact you via Whatsapp within 24hrs to confirm your order and arrange for payment and delivery/self collection. Please note that orders are only confirmed when your payment has been received by us.
Slots are given first come first served basis based on the timing when order and payment has been made. In the event that no slots are available, we will also follow up via Whatsapp to update you.
ORDER CANCELLATION/AMENDMENT POLICY
Order cancellations are not allowed once payment has been made and no refund will be given. Order amendments can be made but are subject to availability. All requests for order amendments are to be made with a minimum of 1 week notice in advance.
ORDERING LEAD TIME
Book your slot 2-3 weeks in advance to ensure that we're available!
For last minute requests, you can try dropping us a message 4 days prior to see if we've a slot!
DELIVERY
Delivery is available at 15SGD/location, with an additional surcharge to places such as Sentosa. Our current available delivery slots are 9am-12pm, 12-4pm and 2-6pm.
Please ensure that the recipient is around during delivery. Our courier will wait up to 10minutes. Subsequent redelivery charges would be 30SGD/location.
The recipient of the cake is wholly responsible for checking that the order specifications of the cake received (including provisions of knives, candles, decorations) are correct and in good condition. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to the driver at the time of delivery. We will not be responsible for any damage that occurs after the delivery has been completed.
MINIMUM ORDERING QTY
Our minimum ordering quantity for cupcakes is currently 6 pieces per flavor, with the exception of our monthly bakesale boxes. This is because all cupcakes/cakes are currently baked to order.
Do refer to the Monthly Bakesale Boxes published on the website/our social media for more details!
CAKE CARE
All cakes and cupcakes should be refrigerated.
For our buttercream cakes, do take the cake out of the fridge for 40mins before consumption.
For fresh cream/mousse cakes, do take the cake out of the fridge for 10mins before consumption.
For our cupcakes, do take the cupcakes out of the fridge for 20mins before consumption.
The person collecting the cake, including couriers engaged by the person who ordered the cake, is wholly responsible for checking that the order specifications of the cake received (including provisions of knives, candles, decorations) are correct and in good condition. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to our staff at the time of collection.
SELF COLLECTION
Self Collection is available at 200 Upper Thomson Road at the following timeslots unless otherwise stated:
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1pm-2pm
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6pm-7pm
For alternative timeslots, do text us and we will try to accommodate :)